Delivery & returns
WHAT ARE YOUR PROCESSING TIMES?
Our processing time is usually 1 week. During busy periods and sales, this can extend to 2/3 weeks. Please see our website banner for the most up-to date times.
HOW MUCH IS SHIPPING? UK
Royal Mail First Class - £2.95 | FREE OVER £35
Royal Mail 1st Class Signed For - £4.00
HOW MUCH IS SHIPPING? INTERNATIONAL
*Please note international orders can take up to 6 weeks to arrive due to delays out of our control. Please take this in to consideration before placing an order.
[ EU SHIPPING IS TEMPORARILY DISABLED. PLEASE SHOP OUR ETSY STORE ]
Non-EU Countries (Iceland, Norway, Russia, Liechtenstein, Switzerland, Andorra, Monaco, San Marino, Vatican City, Bosnia and Herzegovina, Serbia, Montenegro, Kosovo, Albania, North Macedonia, Turkey, Belarus, Ukraine, Moldova):
Standard: £5.50
Tracked: £10
USA & Canada
Tracked: £6.50
Australia & New Zealand
Standard: £7
Tracked: £12
Everywhere Else
Standard: £7
Tracked: £12
WHAT IS YOUR RETURNS POLICY?
If you are unhappy with your order for any reason, please contact us with the following information:
- Order Number
- Reason for return
- Photos (if applicable)
We will then contact you with further instructions.
ORDERS & PAYMENT
CAN I ADD ITEMS TO MY ORDER?
Yes IF your order hasn't shipped. Contact us with your request and we'll reply with further instructions.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Delta, Visa Electron, Mastercard, Maestro, American Express. We also accept Paypal, Shopify Payments, Apple Pay and Google Pay
Do you have a gift wrap option?
Our products are packaged in glassine bags or tissue paper, therefore we believe they are ready to be gifted. You can add a gift message at checkout.
Please note orders do not come with a packing slip or receipt as standard.
I have a problem with my order
If you are unhappy with your order for any reason, please contact us with the following information:
- Order Number
- Issue detail
- Photos (if applicable)
We will then contact you with further instructions.
PRODUCTS
DO YOU RESTOCK ITEMS?
We restock the majority of our items. Our flags and sticky notes are always on back order so if it says Out of Stock, they'll be back soon.
what are the flags and sticky notes made from?
100% recyclable PET.
do you offer wholesale?
Not at the moment but it's something we're exploring. Watch this space.
Dind't find what you were looking for? Feel free to contact us at any time!